Effective Date: 14th August, 2025

Last Updated: 14th August, 2025

Prime Client Systems (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our marketing automation services, website, or related platforms. We operate in compliance with applicable privacy laws, including those of the State of Maryland. 

1. Information We Collect

When you use our website and services, we may collect the following categories of information:

Information You Provide Directly

-Name, email address, phone number, and any other details you provide when filling out forms, surveys, or booking appointments.

-Messages you send through our chat widget.

-Payment details such as billing name, email, and address (note: we do not store credit card numbers — all payments are securely processed through third-party providers like Stripe or PayPal).

Automatically Collected Information

-Standard web analytics such as IP address, browser type, device type, operating system, referral source, pages visited, and time spent on our website.

-Cookies and tracking technologies, if enabled, to help us understand user behavior and improve your experience. You can manage cookie preferences in your browser settings.

-Email, SMS, and phone engagement data (such as open rates, clicks, or call recordings, where legally permitted).

Appointment & Service Information
Date, time, and details of any services, strategy calls, or consultations you book through our calendar.

Third-Party Integrations
If you interact with third-party services we integrate with (e.g., GHL, Google Analytics, Facebook Pixel), those providers may also collect information according to their own privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services

-Deliver the products, services, and consultations you request.

-Customize your experience on our website and inside our systems.

-Improve website functionality, performance, and user experience.

To Communicate With You

-Send confirmations, reminders, updates, and other administrative messages.

-Respond to inquiries, questions, or support requests.

-Contact you by email, SMS, or phone regarding services you have requested or that may be of interest to you (with your consent, where required by law).

For Marketing and Retargeting

-Send promotional offers, newsletters, or special campaigns (you may opt out at any time).

-Use cookies, tracking pixels, and analytics tools to measure engagement and improve advertising effectiveness.

For Business Operations

-Process payments securely through trusted third-party providers such as Stripe or PayPal.

-Maintain internal records for accounting, compliance, and legal purposes.

-Analyze aggregated, non-identifiable data to understand website performance and customer behavior.

For Legal Compliance and Protection

-Comply with applicable laws and regulations, including Maryland state law.

-Protect against fraud, unauthorized use of our services, or other harmful activity.

-Enforce our Terms and Conditions and safeguard our legal rights.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers and Business Partners
We work with trusted third-party vendors (such as Stripe, PayPal, email/SMS providers, and analytics platforms) to deliver our services. These providers only receive the information necessary to perform their functions and are required to keep your information secure.

Legal Obligations
We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to comply with Maryland or federal law, enforce our Terms & Conditions, or protect our rights, property, or the safety of others.

Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business assets. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent
We may share information with third parties if you give us explicit permission to do so.

4. Data Security

We take the security of your information seriously. We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, use, alteration, or disclosure.

Data Retention:

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Security:

While we use reputable third-party providers (such as payment processors and communication platforms), please note that no system can be guaranteed 100% secure.

User Responsibility:

You are responsible for maintaining the confidentiality of any login credentials, passwords, or access codes associated with our services.

5. Your Rights Under Maryland Law

As a Maryland resident, you have certain rights regarding your personal information. Subject to applicable law, you may:

Access and Request a Copy
You may request a copy of the personal data we hold about you.

Request Corrections
If any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.

Request Deletion
You may request that we delete your personal data, subject to certain legal and contractual obligations.

Opt-Out of Communications

You can opt out of receiving promotional emails, SMS messages, or calls at any time by using the unsubscribe link in emails, replying “STOP” to SMS messages, or contacting us directly.

Limit Data Use for Marketing

You may request that we restrict how your personal data is used for targeted advertising or remarketing purposes.

Exercise Your Rights

To exercise any of the above rights, please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling your request for security purposes.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the most recent changes. Continued use of our services means you accept these updates.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Prime Client Systems
Email: [email protected]
Phone: +1 (602) 615 0603